Compliments and Complaints

NAFN Data and Intelligence Services is committed to delivering the highest quality service to our members.  We adhere to strict codes of practice to ensure compliance and services are managed and delivered in a robust, efficient and effective way.  It is extremely important to us to provide the best level of customer service when engaging with members, suppliers, stakeholders and partners.  Every contact should meet our standards and we will continually seek improvements; striving for consistently high quality across all services.

We will:       

• Ensure all complaints are investigated thoroughly
• Ensure detailed responses are provided within the time frames agreed
• Seek to improve the service where identified
• Publish and report the number of complaints received

Tell us how we’re doing

Compliments

Compliments are equally as effective as complaints.  In letting us know where our services have exceeded your expectations or an individual has gone above and beyond, we can ensure the continued quality of the service and benchmark the quality we endeavour to attain in every case.

Complaints

Complaints are an excellent opportunity to learn and support the continual improvement of our services.  Where you believe our services have fallen below our usual standard, please contact us so we may take the appropriate action.

NAFN Service Team Manager Sarah Cooper	sarah.cooper@nafn.gov.uk
Membership and Communications Manager Lavinia Ferguson	lavinia.ferguson@nafn.gov.uk
Write to: NAFN Data and Intelligence Services, Tameside MBC, PO Box 304, Ashton-under-Lyne, Tameside OL6 0GA.
Review our corporate complaints process
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